Contact Sawgrass Water Restoration

What should you do before the crew gets to your Sawgrass home?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• Treat anything that came out of a drain as contaminated. Don't try to mop it up yourself, and keep the door to that area closed.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• A full sump pit with a quiet pump usually means a power problem or a stuck float. Check the outlet and the breaker only if the floor around the pit is dry.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether you were able to close the main valve.
• Whether neighbors on your street are seeing the same backup, which can point to the public sewer.
• Which rooms in the finished basement are wet and whether the water reached the walls.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Roughly when the house was built. Much of Sawgrass went up in the 1990s to 2000s, and the age points the crew toward likely trouble spots.
• If any outlets or appliances are in the water.
• Whether you've called your insurance company yet, and either answer is fine.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

For a sewage backup, expect the crew to clean and disinfect the area before drying starts, and to remove soaked materials that can't be saved.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What should the crew know about homes in Sawgrass?

Most homes in Sawgrass were built in the 1990s to 2000s, and in houses that age water heaters and appliance supply hoses are common leak points. Many Sawgrass streets have two story homes. Finished basements are common here, so the crew checks behind finished walls and under carpet, where water hides. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Share what you know about the house on the call, even if it's a rough guess.

Does this page cover your part of Sawgrass?

The Sawgrass crew covers these neighborhoods:

• Sawgrass · homes from the 1990s to 2000s, finished basements are common
• Quaker Ridge at the Legends at Geist · much of it from the 1990s
• Geist District · homes from the 1980s to 2000s, most with basements
• Ironwood · homes from the 1990s, most with basements

We also take calls from nearby Asherwood, Crooked Creek, Crooked Stick, Williams Glen, Eagle Village, Augusta, New Augusta and Williams Creek. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Sawgrass and basement flooding.

What do people ask before calling about water damage in Sawgrass?